Refund policy
ELFBAR strives to provide our customers with high-quality e-cigarettes, but there is a very low probability that the product might not perform as expected upon delivery or after a period of use for reasons beyond our control.
This warranty has been established to protect the rights of all our customers in such situations.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@elfbar.ae. Please note that returns will need to be sent to the following address: DHFF12-22,Dragon Mart 1,Dubai,United Arab Emirates
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@elfbar.ae.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
- Damage or costs caused by modification, alteration, repair, or service of this product by any persons or companies other than ELFBAR;
- Damage resulting from physical abuse, or misuse of the product, including operation in a manner that is not consistent with product instructions;
- Any consumable parts, including but not limited to battery & e-liquid;
- Damage caused by floods, fires, earthquakes, or other unpredictable natural disasters;
- Damage caused by moisture (e.g., liquids, including but not limited to water, rain, extreme humidity, heavy perspiration, and carbonated beverages) or other environmental conditions (e.g., extreme temperatures, altitude changes, food, dirt, sand, or similar substances);
- Damage caused by using incompatible products;
- Cosmetic damage caused by normal wear and tear, including but not limited to, scratches, dents and broken metal or plastic;
- Any device that is not genuine;
- Claim not from the original purchaser;
- products not claimed in the country of original purchase;
- Claims for non-defective products;
- Incidents with insufficient evidence.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@elfbar.ae.